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Company Name:- Akna Medical Private Limited
Post name:-Customer Support
Salary Per Month:- ₹28,946 a month
Job Location:- B- 6/5, Pocket B, Okhla Phase II, Okhla Industrial Estate, New Delhi, Delhi 110020
Aknamed is a data-driven group-purchasing organization that aims to transform the procurement function of the hospital into a strategic function, driving operational efficiency and profitability for the hospital operators. Smart Medical Buyer is the digital arm of Aknamed, it offers an online medical store to source wholesale medical supplies and equipment online with the ease of doorstep delivery
Smart Medical Buyer is amongst the trusted surgical consumables and medical equipment dealers. We offer a one-stop online medical store and medical devices supplies. We are curating a team of problem solvers, who can get things done and innovate our tomorrow. We, at Aknamed are looking for Analysts to help us in achieving the next level of growth.
- Aadhaar Card
- Pan Card
- Bank Document (Cancelled Cheque or Bank Passbook)
- education certificate
- last two months salary slip (from previous company).
- work experience certificate
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- add coordinating with internal teams to ensure a smooth and seamless customer experience
- Ensure customer satisfaction and provide professional customer support
- 1-2 years of experience working as a customer support.
- High school diploma, general education degree, or equivalent or Pharma degree
- Having understanding of medical industry / surgical supplies and instruments is preferred
- Prior experience of working with Excel, CRM tools, chatbots is preferred.
- Past experience in handling sales enquiries and quotations requests will be an advantage
Job Type: Full-time
Salary: ₹9,524.00 – ₹28,946.00 per month
- Day shift
- Higher Secondary(12th Pass) (Preferred)
How To Apply –
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