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Company Data

Name

hdfc

Post Name

RBB-PB-WD

Salary

25000-35000

Location

Ground Floor Jaistambh Chowk, opposite Old Bus Stand, Raipur, Chhattisgarh 492001

 

 

Job Description:-

  • A.
  • Operations: Custodian of Deliverables at branch i.
  • e, Welcome Kit, Cheque Book, ATM/Debit cards, Tatkal Kits.
  • As a custodian, ensure: a.
  • Customers as per SMS failed to report in DMS are contacted to collect their deliverables from branch b.
  • Delivery of deliverables to customers at branch.
  • obtaining necessary id documents of customer / obtaining customer acknowledgment in combined tally cum delivery register c.
  • Ensure Low stock of deliverables is retained at branches d.
  • EOD Stock tally of Physical deliverables held at branch vis-vis stock tally report (DMS) e.
  • Destruction of deliverables that have exceeded their retention period.
  • f.
  • Ensure proper record of the destruction of deliverables is maintained g.
  • Ensure proper delivery of the retained cards to customers keeping the fresh transaction slip and ID proof.
  • h.
  • Proper maintenance of Tax saving FD receipt received at a branch and its delivery to customers.
  • i.
  • Ensure FD/RD certificates kept in safe custody inside the FRFC or vault.
  • j.

 

DOCUMENTS REQUIRED:-

Not Every Job Required:-

· Aadhaar Card

· Pan Card

· Bank Document (Cancelled Cheque or Bank Passbook)

 

 

More info:-
  • Reordering of the tatkal kits with appropriate approvals.
  • k. Jobs in Raipur for Graduate pass
  • Ensuring tatkal reconciliation in place for fortnightly basis.
  • Accepting and processing of customer instructions and requests at branch i.
  • e Processing stops payment/ hot-listing requests immediately upon receipt at the branch.
  • Maintain inward and outward courier register for all deliverables/documents received at branch / dispatched from a branch.
  • Monitoring and timely indenting of branch stationery (other than security stationery) as required.
  • Monitoring of FTS and clearing hold instruction.
  • Generating and downloading all BOD reports/handing over the reports to the concerned staff at the branch.
  • Ensure that 5-S norms are adhered to for individuals workstation.
  • Satisfactory audit at Welcome Desk operations Updation of all Customer Instructions in FTS.
  • Account transfers & Closures with appropriate approvals.
  • Updation of all liability leads in CRM next.
  • Ensuring LTR & Welcome calling Review report in place on daily basis.
  • Updation in ECall back system Ensure that any unprocessed instruction will be updated in pending instruction register by EOD Ensure Regular knowledge updation is by reading and understanding circulars issued in Gyan line.
  • Ensure to follow the process for Pending customer instructions/forms B.
  • Customer Service: To handle branch queries i.
  • e balance inquiries/clearing of cheque deposits/charges levied to customers account Issuance of Passbook / Statement of Accounts against written customer request and ensuring recovery of charges Non-disclosure of customer information to any bearer / third party.
  • Migrating branch customers to use our wide range of direct banking channels for various requests Ensure that the customer query is attended to and resolve the same in an efficient manner and within stipulated TATs a.
  • Recording complaints as per the specified process b.
  • Ensure that complaints do not get escalated c.
  • Improve customer communication on closures through scripts & mails.
  • Preventive complaint management.
  • Asking for feedback from customers on products/services offered by us.

 

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Information Jobs in Raipur for Graduate pass 

  • Ensure the correct product information is disseminated Contacting customers using the database and thereby increasing the credit card activation/offer Limit Enhancement & Upgrade Providing the customer necessary with necessary forms / Brochures on request Ensure maintenance of queue Effective migration of customers from physical mode to Digital Platform. Jobs in Raipur for Graduate pass
  • Ensure that customers avail of our Direct Banking Channels a.
  • Registering them with various DBCs b.
  • Giving them a demonstration on the usage of the same and input the leads in CRMNEXT.
  • c.
  • Actively manage the uptime of the Net Banking/ATM kiosks in the branch d.
  • Carry targets for improving anyone DBC penetration exclusive of ATM DBC Penetration and transaction migration financial as well as non-financial a.
  • Migrate customers to opt for statement delivery through E-mail/Net and diverting customers for email ID updation / landline details updated through Net.
  • b.
  • CH 126 Calling & updation in portal C. Jobs in Raipur for Graduate pass
  • Sales: Ensure sales targets assigned by the BM/PBA from time to time are achieved Ensure all eligible asset leads are routed through DAP.
  • a.
  • Ensuring compliance of KYC, identification of the customer, and communication of product eligibility b.
  • Ensure that a higher cross-sell conversion is achieved through the above calling.
  • c.
  • Booking of FD / RD Online Generate sales leads for the branch Providing Demos to customers on payment using Pay Zapp, Purchase through Smart Buy Calling Band 1 and 2 customers: Band 1 and 2 to be called with a view to a.
  • Increase the balances thereby improving their banding b.
  • Cross-selling income-generating product which can give us adequate revenue thereby moving the customers to Band 3 c.
  • Concentrating on customers who have a CNR of between 900 1000 and targeting them for improving the banding d.
  • Escalating to PB Auth / BM cases where the banding improvement is not possible / customer not co-operating for further measures.

 

 

Skills

  • 2. Banking Product & Process Knowledge

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