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Jobs in Mumbai for 12th Pass | Customer Service Free

Jobs in Mumbai for 12th Pass | Customer Service Free New

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Company Name:-  Sinotrans India Pvt. Ltd

 

Post name:- Customer Service Free New

Salary Per Month:- 30000

 

Job Location:-  4th Floor, Hamilton House, JN Heredia Rd, Ballard Estate, Fort, Mumbai, Maharashtra 400001


Job Description

We at Sinotrans India Pvt Ltd based in Mumbai, are looking for a “Customer Service Executive”, having experience of 1-2 years as Customer service & client relationship management from Shipping, Logistics, Freight Forwarding industry.

Qualification required – Candidate should be Any Graduate / Equivalent degree

Skills Required – Writing Skills, Reporting Skills, Microsoft Office Skills, Time Management, Verbal Communication Jobs in Mumbai for 12th Pass | Customer Service Free New


DOCUMENTS REQUIRED

For Private Jobs Not Every Job Required:-

  • Aadhaar Card
  • Pan Card
  • Bank Document (Cancelled Cheque or Bank Passbook)

More Info

Key responsibilities –

Responsible for liaising directly with customers & vendors Jobs in Mumbai for 12th Pass | Customer Service Free New

  • Maintaining customers focus on all times and answering customer’s inquiries by attending Calls & Emails using standard guidelines
  • Taking ownership of complaint and queries and proactively following through to resolution
  • Maintaining job-related MIS
  • Ensuring that all customers’ queries are well-investigated and resolved and escalating queries if appropriate to the supervisor
  • Validating EXIM on regular basis & ensuring the freight rates, vessel schedules, required transportation services, etc are given accordingly
  • Responsible for ensuring each shipment generates the maximum contribution to the company by keeping a constant focus on meeting the required service level at the lowest possible cost
  • Maintain and file all records in accordance with company procedure
  • Constantly review working processes with carriers and transport companies to ensure best practices, but also that fees charged are in line with competitors
  • Assist the sales team with quotations and client/product knowledge

How To Apply:-

for Private Jobs


Jobs Information

Job Type: Full-time

Salary: ₹10,545.00 – ₹29,893.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Experience:

  • customer service: 1 year (Preferred)
  • total work: 1 year (Preferred)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Language:

  • Hindi (Preferred)

Shifts:

  • Morning (Preferred)

Job Duties:

  • Answer incoming customer inquiries
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies
  • Other duties as requested

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

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