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Jobs in Delhi Karol Bagh | Customer Support Free

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Company Name:- Vision IAS Karol Bagh Classroom

 

Post name:- Customer Support Representative

 

Salary Per Month:- ₹25,000 – ₹40,000 a month

 

Job Location:-  3rd & 4th Floor, IAPL House, 110005, 19, Pusa Rd, Block 8, WEA, Karol Bagh, New Delhi, Delhi 110005


Job Description

. Assist the customers with online or offline queries via calls, chats, emails, or in-person regarding our courses, within the suggested timeline
2. Support our current student base with respect to their concerns/feedback and maintain a high level of student satisfaction
3. Provide regular work updates to seniors, esp. In case of any prominent issue or inquiry pattern
4. Ensure any new communication rollout is smoothly delivered to all the customer and student base
5. To also support the admin responsibilities of the institute involving coordination with multiple departments, daily report submissions, etc.

Required Skill Set:
1. Good written and verbal communication skills in both Hindi and English
2. Should be soft-spoken, take a problem-solving approach, efficient, eager to learn, and have an eye for detail
3. Multitasking
4. Should have experience of at least 1 year
5. Should be well versed with Microsoft – Excel, Word, PowerPoint


DOCUMENTS REQUIRED

For Private Jobs Not Every Job Required:-

  • Aadhaar Card
  • Pan Card
  • Bank Document (Cancelled Cheque or Bank Passbook)

More Info

About Vision IAS
Vision IAS is a leading training and research institute in the field of Civil Services Examination of UPSC started in 2008. The institute is primarily based out of Delhi with regional centers in Ahmedabad, Hyderabad, Lucknow, Pune, Jaipur, Bangalore, and Chandigarh. 2 out of every 3 successful candidates in the Civil Service examination has been a Vision student taking our brand name to new heights every year since 2014.

 


How To Apply:-

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Jobs Information

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹40,000.00 per month

Schedule:

  • Day shift

Customer issues handled:

  • Account

Training provided:

  • Yes – Training provided

Industry:

  • Education & Instruction

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies
  • Other duties as requested

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