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Company Name:- ANS Commerce
Post name:-Customer Support Agent
Salary Per Month:- ₹20,000 a month
Job Location:- Plot No, 287, Janak Puri C Block, Sector 39, Gurugram, Haryana 122001
Role & Responsibilities:
Handle customer support process (emails and calls) for leading e-commerce brands
Work with operations and business team to provide resolution to customer queries
Maintain resolution TATs and data hygiene
Prepare monthly management reports, track and monitor client’s performance
Desired Skills & Experience:
o 1 – 2 years of relevant work experience
o Excellent communication skills
o Should be good with time management and organized
o Should be process-driven and high on ownership
- Aadhaar Card
- Pan Card
- Bank Document (Cancelled Cheque or Bank Passbook)
- education certificate
- last two months salary slip (from previous company).
- work experience certificate
Good to have:
o Proficiency in MS Excel
o In-depth knowledge of performance metrics
o Familiarity with e-commerce and logistic operations
o Experience working on OMS (order management system) and ticketing tool
Job Type: Full-time
Salary: ₹15,000.00 – ₹20,000.00 per month
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Work from home
- Day shift
- Higher Secondary(12th Pass) (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- English (Preferred)
- Hindi (Preferred)
- Temporarily due to COVID-19
How To Apply
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